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Customer-Centricity: let’s wake up and address the real issue!
Our relationship to reality: the therapist and the patient Allow me to tell you a story, I promise that you will enjoy it. Picture a therapist’s consulting room: you have the therapist sitting in in...
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‘Shoddy customer treatment’: does the banking scandal unconceal the...
Welcome to the 21st century desert. The desert of nobility, neighbourliness, honesty, decency, integrity, responsibility and accountability. Welcome to the desert of moral purpose, moral leadership,...
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Why an authentic customer orientation requires a transformation (Part I)
Are we living in an age of inhumanity, hypocrisy, and moral bankruptcy? It occurs to me that we live in an age of greed, inhumanity, hypocrisy, and moral bankruptcy. I say that this inhumanity and...
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